Timeless, design-led interiors, by Sarah-Louise and Christopher Phelps.
Timeless, design-led interiors, by Sarah-Louise and Christopher Phelps.
Eligibility and Question Submission
Monthly Free Questions: Each registered member of The No.17 Insider is entitled to ask two free design or sourcing questions per calendar month.
Additional Questions: If you wish to ask more than one design or sourcing question within a calendar month, you can purchase a package that allows you to ask up to three additional questions.
Scope of Questions: Questions should be specific to interior design or sourcing queries. Please note that we do not cover the following subjects:
Full electrical light mapping
Structural changes or any work that requires building regulation approval
Building regulation-related questions
Planning permissions
Contractor services such as plumbing, electrical wiring and other building-related services
Designs of full rooms or spaces
Submission Information
Contextual Photographs: To provide the best possible advice, where applicable, please include contextual photographs related to enquiries. This helps us understand your specific space and offer tailored advice.
Detail and Clarity: Ensure your question is detailed and clear to allow us to provide precise and helpful responses. Include any relevant dimensions, colours, styles, and other pertinent details.
Response and Follow-Up
Response Time We strive to respond to all questions within 72 hours. However, response times may vary based on the complexity of the query and the volume of questions received.
Follow-Up Each question is considered complete upon our initial response. If further clarification is needed, it will count as an additional question.
Payment and Refund Policy
Payment Payment for additional question packages must be made through the payment portal provided on the website. The fee is non-refundable.
Non-Transferable Question packages are non-transferable and must be used within the calendar month of purchase.
If you do not use your allocated Ask The Insider questions within the calendar month, they can not be carried over and you will lose them.
Privacy and Use of Information
Privacy All photographs submitted to Ask the Insider will be kept confidential and used solely for the purpose of providing design advice.
We may anonymously publish questions and answers on our Ask The Insider page, which we feel may support other members. If you would like your questions to remain private, please do let us know when you submit them.
Disclaimer
The advice provided through Ask The Insider is based on the information and photographs provided by the applicant. The information provided is for inspirational guidance, please do always do your own research and check with your contractors before making any decisions. The No.17 Insider is not liable for any decisions made. The No.17 Insider is not responsible for any outcomes resulting from the application of this advice. Always consult a professional for services that require expert handling, such as structural changes, plumbing or electrical work.
By using Ask The Insider, you agree to these terms and conditions. We look forward to helping you create beautiful and functional interiors.
For any questions or further assistance, please contact our support team here.
Thank you for asking The No.17 Insider.
